Contact S P Agency, Inc.
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| S P Agency, Cincinnati | |
|
Phone: 513-985-3600 Fax: 513-985-3606 |
4520 Cooper Road Suite 100 Cincinnati, OH 45242-5687 |
Frequently Asked Questions
General
What are your hours?
Monday through Friday 8:00 AM – 4:00 PM Eastern Time. Outside of normal business hours, clients are able to talk to a real person 24/7/365 by calling/texting (513) 985-3600 and pressing the option for our emergency line.
Can I just stop by, or do I need an appointment?
You may walk in, but we prefer appointments. We work by phone, email, text, virtual call, and in person.
Are reviews/quotes free, and how fast can I get one?
Yes, our property and casualty insurance reviews/quotes are complimentary. Turnaround time depends on the details of the accounts, but typically 24 hours for personal insurance and small business insurance, and a bit longer for larger commercial accounts.
Are you an independent agency?
Yes, we are an independent insurance agency/broker that represents multiple insurance companies and have the ability to find the right fit for you, your family, or your business.
Which high net worth insurance companies do you primarily work with?
Chubb, PURE, Berkley One, and Cincinnati Insurance Company.
Can I combine/bundle my home and auto with you?
Yes, and we prefer to do business this way. There is always a multi-policy discount by doing so too.
What happens when I have a claim?
Call us first. We hold our clients hand through the claims process to ensure as smooth of a process as possible. We have a designated claims manager in our office who gathers the information, reports the claim, and follows through to completion.
Do you review my coverage every year?
Prior to renewal, clients will receive multiple communications from us (mailed letter and email) asking them to set up a time to review. No one goes unheard and you will always be able to schedule a renewal meeting with us.
High Net Worth
Do you have a program for high net worth clients?
Yes, we offer private client services through the top four high net worth insurance companies: Chubb, PURE, Berkley One, and Cincinnati Insurance Company. Our white glove services include, but are not limited to: multi-touch points prior to renewal, customized renewal review documents via client request, availability via phone/text/email 24/7/365 with prompt responses, a designated claims manager in house who walks you through your claim, a real person answering our main phone, and a client portal.
Which high-end insurance companies can you place me with?
Chubb, PURE, Berkley One, and Cincinnati Insurance Company.
What states do you operate in?
We are licensed and have clients in 44 states and D.C. as follows: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.
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